Front Office Manager – Dehradun

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Full Time
Posted 4 months ago

Front Office Manager

Job description

Role & responsibilities

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

Preferred candidate profile

Candidate must have experience in front Office Department.

Perks and benefits : Best in Industry

Role: Front Office Manager

Industry Type: Hotels & Restaurants / Travel & Tourism

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Experience :

  • A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • High level of IT proficiency

Role Category: Front Office & Guest Services

Education : A Degree or diploma in Hotel Management or equivalent

Location : Dehradun

Key Skills :

Hospitality,Front office Sales, Staffing, Management systems, Hotel management, Customer service, Property management , Monitoring

Job Features

Job Category

Front Office

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