Front Office Executive – Hotel Jobs in Dehradun

Need help? Email us

Full Time
Posted 3 months ago

Front Office Executive – Hotel Jobs in Dehradun

Job description

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
• Set up accurate accounts for each guest according to their requirements
• Ensure rates match market codes, document exceptions
• Secure payment prior to issuing room key, verify/adjust billing
• Compile and review daily reports/logs/contingency lists
• Complete cashier and closing reports
• Supply guests with directions and property information
• Accommodate guest requests, contacting appropriate staff if necessary
• Follow up to ensure requests have been met
• Process all payment types, vouchers, paid-outs, and charges
• Balance and drop receipts
• Count and secure bank at beginning and end of shift
• Obtain manual authorizations and follow all Accounting procedures
• Notify Loss Prevention/Security of any guest reports of theft
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Ensure adherence to quality standards
• Stand, sit, or walk for an extended period of time
• Know the use of hotel software e.g- IDS, ezee etc.
• Profound experience in customer service office management and basic bookkeeping procedures
• Good experience with office machines (such as fax machines and printers)
• Good practical knowledge of MS Office particularly Excel and Word
• Proficient in English and Hindi.
• Good knowledge of Hotel software
• Strong communication and interpersonal skills
• Good organizational multitasking and problem-solving skills
• Should be free from the mindset of internal corporate politics.
• Regular and timely reporting for day to day updates and submit reports on time when demand.

Role: Front Office
Industry Type: Travel & Tourism
Department: Administration & Facilities
Employment Type: Full Time, Permanent
Role Category: Administration
UG: Any Graduate
PG: Any Postgraduate

Experience: 2+years

Key Skills
Loss prevention Front Office Executive Quality standards ,Safety training Accounting Billing Management Counselling

Job Features

Job Category

Front Office

Apply Online